JelloPoint Restaurant Menu Troubleshooting

Use this JelloPoint troubleshooting guide to check missing items, menu selection, ordering, prices, badges and Elementor display issues. Start with the checks that match your symptoms.

The JelloPoint widget is missing

Check Plugins → Installed Plugins and confirm that both JelloPoint Restaurant Menu and Elementor are active.
Open the page with Edit with Elementor, then search for Restaurant Menu (JelloPoint).
If a plugin was just activated, reload the Elementor editor.

Menu management is separate from the widget. Being able to open JelloPoint in WordPress does not by itself mean Elementor is active.

The wrong menu or too many items appear

Open the widget’s Data Source panel and check Menu first. Choose the intended menu explicitly.

The Fallback to all items when no Menu/Section option can display items when neither a menu nor a section has been selected. Select your menu before adjusting the layout. Also check whether a Sections filter is restricting the result.

An item is missing

Open the item under JelloPoint → Menu Items and check that it is published.
Under Visibility, enable Show this item on the site if you want the item displayed.
Under Menu assignments, check that the intended menu has the correct section selected rather than Not assigned.
Open Menu Builder, select the same menu and click Refresh. Confirm that the item is in its section, then save any arrangement changes.
In Elementor, check the selected menu and sections. Set Max Items to 0 while testing so the item count is not limited.

The item order is different

Save the arrangement in Menu Builder using Save Structure. Then check the Elementor widget’s Data Source settings.

Items Order By can sort by title or price instead of the saved order. Choose Order (menu order) and Ascending when you want the builder order. Check Item order per Section as well: a section-specific choice may differ from the overall choice.

A price or dietary badge is missing

For a price, open the item and review Pricing. Confirm that the intended price is entered and save the item. In Elementor, review Prices and Labels for the currency symbol and label presentation.

For a badge, check that it is selected on the item under Dietary Badges. Then open the widget’s Badges panel and check Show Badges and its presentation settings. A price label and a dietary badge are different fields; changing one does not change the other.

The mobile layout needs adjusting

Switch to Elementor’s mobile preview. Review Layout → Columns and try one column if the menu feels cramped.

Under Labels Layout, review Tablet & Mobile behaviour. Check long dish names and price labels, and review Section Overrides if one section behaves differently. Also check the width and padding of the Elementor container holding the widget.

Recent changes are not visible

Save the part you changed: Update for an item, Save Structure for a builder arrangement, and Publish or Update for the Elementor page.
Reload the published page. Confirm that you are viewing the same page and menu that you edited.
If the site uses a page cache or CDN, clear the affected page’s cache through that service and reload it.
Compare the result in a private browser window to check the visitor view.

If you edited an item in another browser tab, use Refresh in Menu Builder before checking its placement.

Prepare a useful support report

If the issue remains, note the JelloPoint, Elementor and WordPress versions, the affected page URL, and the menu and section involved. Describe what you expected, what happened and the steps that reproduce it.

Include a screenshot of the relevant settings and the visible result. Remove license keys, passwords and other private account details before sharing screenshots.

Do not delete menu content as a troubleshooting step. Preserve a backup before testing changes that could affect existing content.

Warning

Do not enable “Delete all JelloPoint Restaurant Menu data when uninstalling the plugin” as a troubleshooting step. With that setting enabled, deleting the plugin permanently removes its restaurant data.